Returns and refunds

You can return your order to us within 30 days of receiving it.

Due to hygiene reasons, we are unable to offer an exchange or refund on earrings, underwear and swimwear.

When returning a product, replace the unused item(s) in the original packaging, along with any accompanying accessories and documents (warranties, authentication certificates) and the receipt. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete will not be refunded or exchanged.

Online return

  • You can directly create a return from our website by selecting the return option from your recent orders.
  • Once it will show successfully returned, you will get a notification from our courier partner to schedule a pickup.
  • Hand over the parcel to the courier company
  • The means and costs of returning your order are offered free of charge by TORY BURCH.

Return to store

  • You can visit any of our stores with the physical item in their original packing, along with any accompanying accessories and documents (warranties, authentication certificates) and the order receipt.
  • An authorized staff member will take your package and hand you an acknowledgment receipt.
  • Exchange is restricted to the same price or higher value items.
  • Refund will be processed to your payment card.

If you paid by cash on delivery, the value of the products returned will be credited in the form of Ecredit note. You will not incur any fees as a result of such reimbursement. The Ecredit note will be valid for 180 days from the date Ecredit note was issued.

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